Refund policy

We have a 5-day return policy, which means you have 5 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at Info@familyvibezclothing.com. Please note that returns will need to be sent to the following address: [3186 Contra Loma Blvd. #328, Antioch, Ca 94509]

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Info@familyvibezclothing.com, or text us at (925) 276-0012. Please give 24-48 hours for response.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on clearance items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the return was approved or not. If approved, you’ll receive a Family Vibez Clothing gift card. Your refund amount will be your total minus shipping fee. It will take 24-48 hours for you to receive your refund after being approved on the gift card. The gift card will be sent via email so please verify your email is correct. If you have any questions, please email us at info@familyvibezclothing.com or text at (925) 276-0012.